Help Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Test stream won’t load

Michael Candy May 21, 2019 11:57AM EDT

Hi I’m in South Australia preparing for my first concert in 8 days
time. The camera and mic look like they're working. I’m also using
a C615 Logitech web cam on a pc.
My question is how do I get past the message that says:
“Cannot Load M2UB: Crossdomain access denied.”?

I’ve tried the suggestion of enabling the adobe flash player after
the web browser disabled it. But the test stream still won’t work.
If I can’t get this working, then I’ll have to cancel both of my concerts.

Any help would be greatly appreciated.

Michael

Up -1 rated Down
Concert Window Support May 28, 2019 12:30PM EDT Concert Window Agent

Hi Michael

Up 0 rated Down
Ron Bowles Jun 11, 2019 09:21PM EDT
I too have this exact problem. Pretty disappointed a suggestion hasn't been posted.
Up 0 rated Down
Ron Bowles Jun 11, 2019 10:09PM EDT
FYI. I had the same problem but it's working now. In Chrome, I brought up the concert windows site. I chose to display 'My Channel' page. If you click on the little lock icon in the URL area, you will see selections to allow camera, microphone and Adobe Flash to work with the site. After doing that, I refreshed and could now start broadcasting. So the secret seems to be finding and using that little lock icon in chrome.

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
support@concertwindow.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete