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Billed Twice for Tip

Joseph Dec 17, 2018 04:29PM EST


I recently watched Dead Sara and I bought one of their Signed Albums for $25. It is showing that I purchased two of the same album and tipped $50 instead. Is there anyway I can change this? When I clicked 'Question?' next to the charge, it did not bring me to any page. I do not have adblocker or any sort of pop-up disabler turned on.


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Concert Window Support Dec 19, 2018 12:56PM EST Concert Window Agent

Hi Joseph,

Sorry for the double charge. Since tips are batched and run as a single charge, I don’t have a mechanism to easily issue a partial refund without messing up the artist’s accounting. I’ve refunded you the full amount of $50. You can go back to the artist’s page and re-tip for that tip reward and the artist’s account will; be updated accordingly. Let us know if you have any further questions.

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