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Using concert window with chromebook/adobe flash issue

Hew Dec 16, 2018 12:39PM EST

I'm using a chromebook to try to broadcast. When I go to the broadcaster, it tells me to download adobe flash player. When I go to download the adobe flash player, the website tells me the chromebook has the most up to date version already installed. What am I supposed to do to be able to broadcast with a chromebook?

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Concert Window Support Dec 16, 2018 01:03PM EST Concert Window Agent

Hi Hew,

You’ll have to enable flash for concert window in your browser’s settings. In chrome you do this by clicking on the lock icon in the search/url bar.

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Michael Laechel Jan 30, 2019 12:40AM EST
I have sat here for 3 hours with 3 browsers. All enabled. You site is down. My Camera is working perfect. I am on windows 10. everything updated. Please email me. Is your site down, should I cancel my show? Thank you.
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Concert Window Support Jan 30, 2019 10:55AM EST Concert Window Agent

Hi Michael,

I’m really sorry you aren’t able to get it to work! Our site is operation as far as we can tell and we aren’t able to replicate the issue you are having. please accept our apologies.

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oscar Feb 27, 2019 08:26PM EST
Flash is enabled in my browser but the CW page isn't asking if I want to use it like the Stageit page does after which then it works. For the years that I have been dumping money to you, I expect better support than this!
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Concert Window Support Feb 28, 2019 10:37AM EST Concert Window Agent

Hi Oscar,

Thanks for being in touch. I’m sorry you are frustrated. Are you trying to watch a show or broadcast? If you are watching, you do not need flash as our streams are all encoded in .h264 now and don’t require flash. If you are broadcasting, you will need flash both installed and enabled in your browser.

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