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App no longer available in US?

Dave Soleil Nov 20, 2018 04:26PM EST

I checked the iTunes app store and it says the CW app is not available in the US. Is that a new change?

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Concert Window Support Dec 10, 2018 11:50AM EST Concert Window Agent

Hi Dave,

We’ve had to take the iOS app down while we fix some major bugs. Sorry for the inconvenience. You can still broadcast from the built in web broadcaster on a laptop.

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Erik Diaz Dec 10, 2018 06:47PM EST
Hopefully this gets resolved asap because I really don't want to use another platform...thanks.
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Sadie Dec 20, 2018 12:21AM EST
Oh no! This is the only way I've been broadcasting - any idea how long the app will be down? I have a holiday show scheduled...Thanks!
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Andrea Guess Jan 06, 2019 04:43PM EST
Any luck with getting it back? I have a show scheduled tonight. I guess I will have to reschedule it for a later date.
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Susie Jan 08, 2019 12:13PM EST
Is there an update on this? I worked two days on trying to get the sound to work without success on the laptop I used the iPhone app. I’m on the road and am not prepared to use the laptop even if could fix the sound problem. I did not bring the accessories I use with the laptop.

An update on when this will be available would be much appreciated.
Thank you
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Susie Feb 03, 2019 07:39PM EST
I used the broadcaster that was already on my phone $and it seemed to test okay. I scheduled a pay as you want show. When folks tried to sign on to the show, they were told they had to pay $23.00 Is that related to the iphone problem? I'd like to schedule another one, but not if using the app I already have on my phone has a problem with the payment function. thank you.

When will the fix be available?
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Concert Window Support Feb 05, 2019 12:21PM EST Concert Window Agent

Hi Susie,

Currently we are experiencing issue with the iOS broadcaster app. We’ve pulled it from the app store and cannot guarantee that it will work properly if you still have it installed on your phone. You can of course still broadcast with the web app from a laptop or desktop computer. Please accept our apologies for the inconvenience.

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Amy May 16, 2019 04:41PM EDT
Hey, y'all - last comments on this were in February.

What's happening now?

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