Help Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

App no longer available in US?

Dave Soleil Nov 20, 2018 04:26PM EST

I checked the iTunes app store and it says the CW app is not available in the US. Is that a new change?

Up 1 rated Down
Concert Window Support Dec 10, 2018 11:50AM EST Concert Window Agent

Hi Dave,

We’ve had to take the iOS app down while we fix some major bugs. Sorry for the inconvenience. You can still broadcast from the built in web broadcaster on a laptop.

Up 0 rated Down
Erik Diaz Dec 10, 2018 06:47PM EST
Hopefully this gets resolved asap because I really don't want to use another platform...thanks.
Up 1 rated Down
Sadie Dec 20, 2018 12:21AM EST
Oh no! This is the only way I've been broadcasting - any idea how long the app will be down? I have a holiday show scheduled...Thanks!
Up 0 rated Down
Andrea Guess Jan 06, 2019 04:43PM EST
Any luck with getting it back? I have a show scheduled tonight. I guess I will have to reschedule it for a later date.
Up 0 rated Down
Susie Jan 08, 2019 12:13PM EST
Is there an update on this? I worked two days on trying to get the sound to work without success on the laptop I used the iPhone app. I’m on the road and am not prepared to use the laptop even if could fix the sound problem. I did not bring the accessories I use with the laptop.

An update on when this will be available would be much appreciated.
Thank you
Up 0 rated Down
Susie Feb 03, 2019 07:39PM EST
I used the broadcaster that was already on my phone $and it seemed to test okay. I scheduled a pay as you want show. When folks tried to sign on to the show, they were told they had to pay $23.00 Is that related to the iphone problem? I'd like to schedule another one, but not if using the app I already have on my phone has a problem with the payment function. thank you.

When will the fix be available?
Up 0 rated Down
Concert Window Support Feb 05, 2019 12:21PM EST Concert Window Agent

Hi Susie,

Currently we are experiencing issue with the iOS broadcaster app. We’ve pulled it from the app store and cannot guarantee that it will work properly if you still have it installed on your phone. You can of course still broadcast with the web app from a laptop or desktop computer. Please accept our apologies for the inconvenience.

Up 0 rated Down
Amy May 16, 2019 04:41PM EDT
Hey, y'all - last comments on this were in February.

What's happening now?
Up 1 rated Down
Matthew McCarron May 23, 2019 02:34PM EDT
Hello, I also need the app to fit my needs for this. Is there an update? Is it being worked on?
Thank you.
Up 1 rated Down
Martin Koop May 27, 2019 08:59PM EDT
Hoping for an answer to this as well. The mobile app for iOS is essential to my intended uses for this platform. I’m also wondering whether mobile users are able to comment - it seems like they can tip but not comment, which makes it pretty hard to have any kind of Q&A session.
Up 0 rated Down
Concert Window Support May 28, 2019 12:38PM EDT Concert Window Agent

Hi Martin,

Currently we are experiencing issues with the iOS broadcaster app. We’ve pulled it from the app store indefinitely and cannot guarantee that it will work properly if you still have it installed on your phone. You can of course still broadcast with the web app from a laptop or desktop computer. Please accept our apologies for the inconvenience.

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
support@concertwindow.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete