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Video quality

Peter Jun 28, 2018 10:43PM EDT

I'm streaming on an iPad and mirroring to Apple TV. I just tried a sample of Mr. Parker playing piano, and the video quality was very mediocre.

What controls the video quality? Is it the artist's camera, or my equipment?

PS, my internet speed is 100 Mbps.

Thanks.

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Concert Window Support Jun 29, 2018 09:41AM EDT Concert Window Agent

Hi Peter,

There are a few factors that affect video quality. The camera, broadcasting setup, and internet connection of the broadcaster is the main factor.

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Reid Simpson Aug 26, 2018 08:27PM EDT
I have the same concern about Club Passim's video feed quality. Do you provide a list of recommended HD cameras? What controls do they have over camera adjustments via CW, or do they just tweak the settings locally? I REALLY want to enjoy the video as much as I do the audio, and it's not quite there yet.
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Concert Window Support Aug 29, 2018 11:19AM EDT Concert Window Agent

Hi Reid,

We do recommend hardware setups for venues and artists but ultimately it’s up to them to maintain and tweak the settings for optimal audio and video. Most venues such as Club Passim, use third party streaming software to deliver the stream to us. That gives them a lot of control locally but there’s nothing we can do on our end. I’ll reach out to Passim to see what can be done to improve their video settings.

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