Help Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

broadcasting--People not being able to see me or find my concert

Tara Brueske Jun 19, 2018 08:59PM EDT

Hi, I did my first concert tonight but when I asked for feedback from Facebook friends, a few of them said they came on Concert window to my url address at the correct time but couldn't get on to my live stream. It said it listed my concert but they couldn't find a way to get on to it. From my end, it said that I was live streaming on a broadcast with an average stream. But at the end of my show, I also wasn't able to see any part of it, to do a promo video from it. Said there was an error message of video file. What was going on? Please help because from my computer it acted as if everything was going just fine. My camera was working, audio was on and like I said, the streaming was saying it was average to even excellent at times. But people couldn't get onto the live or see it.

Up 0 rated Down
Concert Window Support Jun 20, 2018 11:12AM EDT Concert Window Agent

Hi Tara,

I’m so sorry you had issues! Were you broadcasting with the web broadcaster or via iOS? Were you toggled to live mode in the broadcaster?

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
support@concertwindow.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete