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Chat Function

Caitlin Jun 10, 2018 09:28PM EDT

I've tried EVERY solution out there for the chat function and am still unable to chat OR comment on a show I'm watching. Enabled ads/pop-ups. Refreshed the window AND my entire browser. Updated Flash.
I'm on Chrome (updated) on Windows. I'm VERY frustrated as a fan and paying customer. There are posts from YEARS ago about adding a "send" button - unreal that this hasn't happened yet, as this issue seems pretty frequent from my short time browsing for an answer.

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Concert Window Support Jun 11, 2018 12:55PM EDT Concert Window Agent

Hi Caitlin,

I’m sorry you are having such problems with the chat. I just tested the chat in Chrome on a Windows machine and I’m unable to replicate the problems you describe. You’ll actually want to make sure any add blocking extensions in your browser are disabled as they can sometimes interfere. As for a “send” button, all you need to do is press “enter or return” on your computer’s keyboard and it will submit your comment. You’ll see it in the chat.

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Charles Levy Jun 20, 2018 07:55PM EDT
Chat not working for me. Pressing the "Enter" key only acts as a carriage return.

The tip function works, though, and the sound is great.
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Concert Window Support Jun 23, 2018 10:28AM EDT Concert Window Agent

Hi Charles,

Make are you aren’t running any add blocking extensions in your browser. They can sometimes interfere with the chat.

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Richard L Walker Nov 29, 2018 11:49PM EST
I just found what works for me. One of my Firefox add-ons ended with the word "essentials". Another add-on blocked sites from appearing. I got rid of both (can't tell which was the culprit) but I can chat again in the chat window.
Good luck

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