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"Please Install Adobe Flash Player"

SarahJayne May 22, 2018 09:51AM EDT

Hey! So I've tried to do several shows on here for a while now after broadcasting a couple of years with no issues. I know that a lot of browsers have changed their layout, so it may be that I'm not doing this correctly. Help!

No matter what, it still says "Please install Adobe Flash Player." I've gone to settings in Chrome, then advanced settings and control and inserted in concertwindow.com manually as getting a pass with using Flash. I've gone in my computer settings and made sure Flash was enabled. Nothing is working.

I have been unable to use Concert Window for quite some time and I'm hoping we can fix this issue so I can get back to broadcasting regularly!

Thanks.

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Concert Window Support May 22, 2018 11:10AM EDT Concert Window Agent

Hi Sarah Jayne,

Thanks for being in touch and sorry you are having issues. Since most browsers now disable flash by default, you’ll need to enable it for Concert Window. In Safari, go to “Safari” in the menu bar and select “Settings for this website”. In Chrome, click on the “lock” icon in the url/search bar and enable flash in the drop down menu.

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SarahJayne May 27, 2018 03:08PM EDT
It is still not working for me.
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Concert Window Support May 27, 2018 03:18PM EDT Concert Window Agent

Hi Sarah Jayne,

Have you enabled flash for CW in Chrome? have you tried in a different browser?

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SarahJayne May 27, 2018 11:41PM EDT
I have tried in both Chrome and Safari.
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Concert Window Support May 29, 2018 02:14PM EDT Concert Window Agent

HI Sarah Jayne,

I’m sorry it’s still not working. Can you send me a screen shot of what you are seeing so I can better help trouble shoot?

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