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Did not play concert

RG Nov 19, 2017 10:14PM EST

Dear customer service:

I tried using the available links on multiple devices - mac, ipad, iphone - and was not able to play the concert.

Needless to say, this was a very frustrating experience.

Will there be a link to a recording of the show for us to watch later?

Thank you.

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Concert Window Support Nov 20, 2017 03:47PM EST Concert Window Agent

Hello,

Sorry you had trouble. Which show were you trying to watch? We’d be happy to issue you refund. Also, Concert Window shows happen in real time and are not available for later viewing.

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Gretchen Klotz Dec 13, 2017 11:57PM EST
We tried and tried to watch Ross Holmes concert with no success. After multiple attempts we were able watch one song and then lost the connection and never got it back. We are requesting a full refund. We hope that we will have better luck viewing his next concert.
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Concert Window Support Dec 14, 2017 03:05PM EST Concert Window Agent

HI Gretchen,

I’m so sorry you couldn’t view the concert. I know what a disappointment that is. I’ve refunded you in full.

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