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Video Download not working

Meredith Blis Nov 17, 2017 07:28PM EST

We downloaded our video and the sound drops out around 10 minutes in ..... Can you please help us to resolve this asap. We have a contest running to title a song and people are wanting to hear it again. I told them I would post it! THANK YOU

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Concert Window Support Nov 19, 2017 07:49PM EST Concert Window Agent

Hi Merideith,

It’s likely due to an issue with QuickTime right now. Try opening the file with VLC player and it should work fine.

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