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Cannot Load M3U8 Cross Domain Access Denied

Beth Heart Oct 11, 2017 05:07PM EDT

Trying to do a test run prior to the show. I get the message above and our show is supposed to start in 3 hours!!

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Concert Window Support Oct 13, 2017 08:15PM EDT Concert Window Agent

Hi Beth,

Sorry you are having trouble. What browser are you using? We recommend Chrome or Safari.

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Greg Day Nov 09, 2017 10:29AM EST
I'm seeing this same error when trying to use OBS to stream RTMP. It's happening in both Chrome and Firefox. Using the standard webstream option in Chrome works, but not with RTMP. Is a stream key required? I didn't see anything in the FAQs about it. Same question for username/pswd authentication...although I've tried that both ways with the same result.

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Concert Window Support Nov 10, 2017 11:09AM EST Concert Window Agent

Hi Greg,

This issue has been cropping for from time to time and we’re working to fix it. The stream key is required if you are broadcasting via RTMP. The workaround that has been working for us here in the office has been to simple click the RTMP tab in your broadcaster again, once you’ve entered the stream info etc in OBS and started your stream. Does that make sense?

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Rob Blair Dec 06, 2017 11:10PM EST
No, it does not make sense. why am I seeing this?
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Rob Blair Dec 07, 2017 12:27AM EST
No, it does not make sense. why am I seeing this?
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Concert Window Support Dec 07, 2017 01:10PM EST Concert Window Agent

Hi Rob,

It has to do with a bug that we’ve not been able to fix yet. If you’ve started your broadcast in OBS or FMLE and you then get the error int he CW broadcaster, click on the RTMP tab again and it should then work properly.

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Deborah Hamouris Jan 20, 2018 10:06PM EST
We're trying to do a test broadcast -- first timers -- and getting the same message as these other users. Have tried re-clicking on "web", clicking on "RTMP" to no avail.

What does "click the RTMP tab in your broadcaster again, once you’ve entered the stream info etc in OBS and started your stream." mean? Put in the concert stream info? Would that be this? https://www.concertwindow.com/test_stream/52771/6e39erxe8nd

Or this?
https://www.concertwindow.com/16780-deborah\

Is there a way to chat about this process? I'm finding the FAQs to not answer my questions.
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Concert Window Support Jan 22, 2018 04:34PM EST Concert Window Agent

Hi Deborah,

Once you’ve started the stream in OBS, go back to your Concert Window Broadcaster in your web browser. Click on the RTMP tab at the top of the broadcaster and it should work. This should do the trick whether you are in Test mode or Live mode.

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Danny Campodo a test for Jan 27, 2018 01:59PM EST
Me too trying to test tonight's show and this is so frustrating to say the least. I use OBS everywhere and just can't it to work o CW, I have to postpone if I can't get any help.

Hint try labeling your "stream keys" to match OBS' names for them.

Sorry
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Concert Window Support Jan 28, 2018 04:14PM EST Concert Window Agent

Hi Danny,

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Jim Darley Feb 21, 2018 11:46PM EST
This problem and many others almost made me abandon CW forever!
Then I asked Jesus (seriously) and he immediately reminded me about the best ever iOS solution to problems like this:
1) Delete the CW Broadcaster app on my iPad
2) Reboot my iPad
3) Reinstall the latest version of the CW Broadcaster app
BANG! Bob's your uncle!
Check us out at www.concertwindow/living-room-concerts
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Concert Window Support Feb 23, 2018 10:03AM EST Concert Window Agent

HI Jim,

So glad you got it to work and thanks for sharing your workaround.

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eddie Jul 03, 2018 08:23PM EDT
I am getting this error when VIEWING streams. I am on a Chromebook, flash enabled.
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Concert Window Support Jul 05, 2018 11:26AM EDT Concert Window Agent

Hi Eddie,

What show were you trying to watch? If you are getting that error while viewing, it may be on the broadcast end.

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Linda Erlam Jul 08, 2018 09:59AM EDT
Is there an answer for this problem? I'm not using an Ipad so the 'workaround' isn't valid for me.
Please remember that many of us are not tech-oriented people and many of us are just starting to use CW and we are in the test phase.

For example:
"Once you’ve started the stream in OBS, go back to your Concert Window Broadcaster in your web browser. Click on the RTMP tab at the top of the broadcaster and it should work. This should do the trick whether you are in Test mode or Live mode."

means nothing because in test mode I can't get past the error message.
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Concert Window Support Jul 09, 2018 10:41AM EDT Concert Window Agent

Hi Linda,

Are you trying to watch a CW show or broadcast a show?

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