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Show Video Download Not Working

Ginger Doss Oct 06, 2017 05:05PM EDT

I am having the same issue. Downloaded video not working. This really should be resolved.

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Robert Parker Oct 08, 2017 12:56AM EDT
Same issue. Oct 7 2 pm PDT video will not play. This seems to be a recurring problem these days.
R Parker
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Jeremy Oct 19, 2017 02:29PM EDT
Same issue here. Reading back on old trouble ticket, it seems like this is a recurring thing for concert window. I had high hopes as a new user of concert window.
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Concert Window Support Oct 23, 2017 10:22AM EDT Concert Window Agent

Hi Folks,

When you download the full video, sometimes there’s an issue with playback in Quicktime. This seems to be on Quicktime’s end and we’re trying to sort it out. If you open in VLC player it should play fine. I hope that helps.

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Mairtin de Cogain Nov 14, 2017 12:14AM EST
Can't download any of my shows all it says is

Downloadable video processing...

Will they ever process again?
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phil davis Nov 16, 2017 04:22PM EST
I'm at the Library on their computer, and it is still not working here, which leads me to believe the problem getting the show to play back, so I can create a clip, is not functioning at the source. I was hoping to make a clip today, but will wait for your input as to what the issue might be.

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Meredith Blis Nov 17, 2017 08:05PM EST
I resolved the problem by downloading the ELMedia Video Player! Thank You so much for that suggestion. Hope that will help other people! Thank You

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