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why won't concertwindows work for me ?

Tom Stevens Jun 03, 2017 11:14PM EDT

Hi,
Was hoping to stream a concert by Heartwood Soundstage on 6-3-17 around 7 p.m., I setup an account (tjsiiifl) and paid with my credit card and wasn't able to see or hear anything ! I'm Disappointed.
Sincerely,
Tom

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Heartwood Soundstage Jul 01, 2017 10:18PM EDT
Hi Tom,
Sorry for the trouble, Heartwood Soundstage is also having some issues with Concert Window and we will either have this resolved soon or move to a different platform. Thank you for your support and for trying to tune in, reliable streaming shows are very high on our list of priorities.
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Concert Window Support Jul 02, 2017 09:52AM EDT Concert Window Agent

Hi Tom,

Sorry you had trouble. That’s usually because you need to update Flash and/or enable it in your browser settings. Many browsers have started to disable Flash by default now so you need to go into the settings and ok it for Concert Window. It’s an extra step that is needed now. We working to move our streams away from Flash but for now you’ll need to do this for shows to work. The good news is that once you do it, you usually don’t have to do it again.

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