I accidentally clicked the same tip reward multiple times for a show that is three days from now. How can I remove one of the clicks before the show so that I will not be billed for two?
Thanks for being in touch. There isn’t a way to undo a tip. Since your tips are totalled into one charge, the best solution is for us to refund you the full amount and you can go back and re purchase the tip reward you want. Does that make sense?
No problem. I’ve refunded you the $2 tip from Seth’s show the other day.
Just making sure this is how you want it. Partial refunds are tricky as your charges from a show are batched and charged as a single charge to reduce the credit card fees. If you want to cancel the $15 charge, the easiest thing is to cancel both and then you could go back to Maeve’s page and just do the $20 tip reward you want. Does that make sense?