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How can I change a tip?

Ali Olasin Scott Apr 08, 2017 03:37PM EDT

I accidentally clicked the same tip reward multiple times for a show that is three days from now. How can I remove one of the clicks before the show so that I will not be billed for two?

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Concert Window Support Apr 09, 2017 11:05AM EDT Concert Window Agent

Hi Ali,

Thanks for being in touch. There isn’t a way to undo a tip. Since your tips are totalled into one charge, the best solution is for us to refund you the full amount and you can go back and re purchase the tip reward you want. Does that make sense?

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Barbara Emerson Apr 21, 2017 01:57PM EDT
Hi,
I have been on concertwindow twice. Last night and back in December. I did not know that my first tip did not go through from the concert Seth Glier did at Christmas. Please only take the one tip from my account. I will make sure next time things go through. Thank you, sincerely Barbara Emerson
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Concert Window Support Apr 22, 2017 09:34AM EDT Concert Window Agent

Hi Barbara,

No problem. I’ve refunded you the $2 tip from Seth’s show the other day.

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Maria Sep 18, 2017 01:44PM EDT
Hi!
Yesterday I had the first experience with your service, Maeve Gilchrist workshop. It was awesome but I made a mistake with tipping, clicking on wrong buttons :) Could you please refund me 15$ charge but keep 20$ tip?
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Maria Sep 19, 2017 06:02AM EDT
Too late :) But it's ok, gifts are amazing!
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Concert Window Support Sep 19, 2017 12:40PM EDT Concert Window Agent

HI Maria,

Just making sure this is how you want it. Partial refunds are tricky as your charges from a show are batched and charged as a single charge to reduce the credit card fees. If you want to cancel the $15 charge, the easiest thing is to cancel both and then you could go back to Maeve’s page and just do the $20 tip reward you want. Does that make sense?

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