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How can I change a tip?

Ali Olasin Scott Apr 08, 2017 03:37PM EDT

I accidentally clicked the same tip reward multiple times for a show that is three days from now. How can I remove one of the clicks before the show so that I will not be billed for two?

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Concert Window Support Apr 09, 2017 11:05AM EDT Concert Window Agent

Hi Ali,

Thanks for being in touch. There isn’t a way to undo a tip. Since your tips are totalled into one charge, the best solution is for us to refund you the full amount and you can go back and re purchase the tip reward you want. Does that make sense?

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Barbara Emerson Apr 21, 2017 01:57PM EDT
I have been on concertwindow twice. Last night and back in December. I did not know that my first tip did not go through from the concert Seth Glier did at Christmas. Please only take the one tip from my account. I will make sure next time things go through. Thank you, sincerely Barbara Emerson
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Concert Window Support Apr 22, 2017 09:34AM EDT Concert Window Agent

Hi Barbara,

No problem. I’ve refunded you the $2 tip from Seth’s show the other day.

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