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Can't broadcast/do soundcheck

Wendy McIntyre Feb 17, 2017 04:37PM EST

Hello! I'm attempting to test out the broadcaster and do a soundcheck. It keeps giving me an error message. I have the most recent FLASH update so I don't understand. I'm broadcasting from a MAC book pro. Is it the browser. I can switch to CHROME but I can't remember my log in? Can you help????

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Chloe Bean Jun 21, 2017 11:04PM EDT
Same issue here!
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Concert Window Support Jun 22, 2017 01:51AM EDT Concert Window Agent

Hello,

Sorry you are having trouble. That’s usually because you need to update Flash and/or enable it in your browser settings. Many browsers have started to disable Flash by default now so you need to go into the settings and ok it for Concert Window. It’s an extra step, which is a pain, but for the time being it is necessary.

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Rachel Hoke Jun 06, 2018 09:15PM EDT
Same problem here. I've tried everything. It seemingly worked on my ipad but we cant playback the content. SO FRUSTRATING! I guess we will have to use Facebook live. ANNOYED
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Concert Window Support Jun 07, 2018 02:09PM EDT Concert Window Agent

Hi Rachel,

Since most browsers now disable flash by default, you’ll need to enable it for Concert Window. In Safari, go to “Safari” in the menu bar and select “Settings for this website”. In Chrome, click on the “lock” icon in the url/search bar and enable flash in the drop down menu.

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