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Test - Cant get this to work

Johnty Jan 23, 2017 11:18AM EST

WE are trying to get ready for the broadcast via the laptop by doing a test. We are trying to run it from the web either by using a mac or PC. When either laptop is used and adobe flash players have been updated we still cant get it to work. The video viewer just takes ages trying to load up and nothing happens. I noticed that others have posted here with similar questions but have not got any answers from technical support accept a strange answer stating "Hi Heather, So sorry you are having trouble. To tell you the truth, I just tried". What does that mean?

We have spent nearly 3 hours trying to get this to work.
Can Concert Window please answer ours and previous requests for help - does the software support PC and mac or just iphones. Please answer for the benefit of ourselves and others who are spending hours trying to get this to work. We are so disappointed.

Up -1 rated Down
Concert Window Support Jan 24, 2017 12:04PM EST Concert Window Agent

Hi Johnny,

Our platform works with either PC or Mac as well as with our iOS app. Which browser are you using?

Up 0 rated Down
Beth Heart Oct 11, 2017 05:04PM EDT
I am experiencing this same problem?
Up 0 rated Down
ottoniel Apr 03, 2018 02:33AM EDT
tengo el mismo problema .. uso google chrome
Up 0 rated Down
Concert Window Support Apr 04, 2018 12:55PM EDT Concert Window Agent


Make sure you have flash enabled for Concert Window in your browser’s settings.

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