One of my listeners bought several rewards and tipped quite a lot during my show. However, several days later, he found that his credit card had been charged $150 more than he can actually remember tipping. I looked back at his rewards and it appears he is correct.
He says he contacted Concert Window via email and they have not responded in a week. He is very angry, so I am going to refund his $150 directly by check. However, this means that I am out the 30% that Concert Window took when they charged his card.
For future reference, what can be done? Has anybody else had a similar issue? For an independent artist, refunding $150 is quite a hit to the pocket book, but it's not worth the bad feelings a "fan" will have if they don't get their money back.
I have seen the refund link next to each reward after a show, but now that several days have passed, it doesn't appear that I have that option anymore. When I try to email Concert Window, my computer simply opens a new window - I can't find an actual email address or phone number.