Concert WindowHelp Center
Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB
customer refund
One of my listeners bought several rewards and tipped quite a lot during my show. However, several days later, he found that his credit card had been charged $150 more than he can actually remember tipping. I looked back at his rewards and it appears he is correct.
He says he contacted Concert Window via email and they have not responded in a week. He is very angry, so I am going to refund his $150 directly by check. However, this means that I am out the 30% that Concert Window took when they charged his card.
For future reference, what can be done? Has anybody else had a similar issue? For an independent artist, refunding $150 is quite a hit to the pocket book, but it's not worth the bad feelings a "fan" will have if they don't get their money back.
I have seen the refund link next to each reward after a show, but now that several days have passed, it doesn't appear that I have that option anymore. When I try to email Concert Window, my computer simply opens a new window - I can't find an actual email address or phone number.
Hey Amelia, I was able to find their email support@concertwindow.com
My situation is less frustrating, but I emailed them in hopes of a refund this morning. Hopefully I have more luck than you have. See below for my issue.
That morning I saw the reminder email and went ahead and bought my ticket for $20. Giving $20 meant I would receive the digital download promo. That night, when it was showtime, I looked for the $20 charge on my credit card, but it wasn't there. So when he asked for tips, I tipped $20, because I wanted to receive the free digital download promo. I woke up Friday to see two $20 charges on my card.
I'm in a pickle now, because I don't want them to have $20 removed from their earnings that night, but at the same time, I only intended to give $20. The delay of processing the original $20 caused this issue. Ideally, concert window would refund me $20, but they would not be deducted from the artist's earnings from the show. Help!
My situation is less frustrating, but I emailed them in hopes of a refund this morning. Hopefully I have more luck than you have. See below for my issue.
That morning I saw the reminder email and went ahead and bought my ticket for $20. Giving $20 meant I would receive the digital download promo. That night, when it was showtime, I looked for the $20 charge on my credit card, but it wasn't there. So when he asked for tips, I tipped $20, because I wanted to receive the free digital download promo. I woke up Friday to see two $20 charges on my card.
I'm in a pickle now, because I don't want them to have $20 removed from their earnings that night, but at the same time, I only intended to give $20. The delay of processing the original $20 caused this issue. Ideally, concert window would refund me $20, but they would not be deducted from the artist's earnings from the show. Help!
Purchased $10 ticket for King addies vs King turbo didnt get it so please refund if taken thank you
Hi Chris,
It doesn’t look like you were charged anything.
need refund
Hi Clemencia,
It doesn’t look like you were charged anything.