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Download of Show video, and clips

Ernest Whaley Dec 26, 2016 04:35PM EST

Why is there no downloadable video of my shows, and why does the clip of the show always says that it is processing, and never does? Anyone else able to download what is promised?
Blessings and Balance,
Ernest

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Trish Dec 28, 2016 09:08PM EST
I am having the same issue. I broadcasted a show yesterday and the video started with a test broadcast from earlier in the day and then went to the live broadcast but the audio and video didn't sync up.
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Concert Window Support Dec 28, 2016 09:53PM EST Concert Window Agent

Hi Trish,

Sorry you are having trouble. I can’t seem to find you in our system to check it out. email us at support@concertwindow.com and we can sort it out.

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Vallery Apr 08, 2017 07:09PM EDT
I had exactly the same issue today. Downloadable video started with the test broadcast and then the rest of the audio from the live show never synced up. Can't even use the video and it's disappointing. :(
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Concert Window Support Apr 09, 2017 11:13AM EDT Concert Window Agent

Hi Vallery,

Sorry you are having trouble with the download. Does it work to create a highlight clip?

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Joan/Jessie Rae Apr 22, 2017 07:35PM EDT
I was able to download the video but there is no sound....

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