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Download of Show video, and clips

Ernest Whaley Dec 26, 2016 04:35PM EST

Why is there no downloadable video of my shows, and why does the clip of the show always says that it is processing, and never does? Anyone else able to download what is promised?
Blessings and Balance,
Ernest

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Trish Dec 28, 2016 09:08PM EST
I am having the same issue. I broadcasted a show yesterday and the video started with a test broadcast from earlier in the day and then went to the live broadcast but the audio and video didn't sync up.
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Concert Window Support Dec 28, 2016 09:53PM EST Concert Window Agent

Hi Trish,

Sorry you are having trouble. I can’t seem to find you in our system to check it out. email us at support@concertwindow.com and we can sort it out.

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Vallery Apr 08, 2017 07:09PM EDT
I had exactly the same issue today. Downloadable video started with the test broadcast and then the rest of the audio from the live show never synced up. Can't even use the video and it's disappointing. :(
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Concert Window Support Apr 09, 2017 11:13AM EDT Concert Window Agent

Hi Vallery,

Sorry you are having trouble with the download. Does it work to create a highlight clip?

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Joan/Jessie Rae Apr 22, 2017 07:35PM EDT
I was able to download the video but there is no sound....
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Verity White May 25, 2017 04:59AM EDT
I have the same issue, cant get it to work properly. Downloaded but no visuals and despite it playing in the window when I was chosen the highlight, that doesn't work either...
A real shame as two of my fans couple access and I've offered them a full video which they really want and now I cant even give them that :(
Vx
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Concert Window Support May 25, 2017 03:47PM EDT Concert Window Agent

Hi Everyone,

Sometimes there are problems when the video gets encoded as an .mp4. However if you click on the “edit or remove” your highlight video link in your dashboard you can select the portion of the show you want and post it to youtube. From there you can use a third party service such as http://www.clipconverter.cc to download the file. It’s a bit of a convoluted work around, but maybe be the best solution right now.

We recognize that this is not ideal and we thank you for your patience while we work out the bug.

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Verity White May 26, 2017 03:28AM EDT
Thanks for the reply Concert Window, however the file I'm downloading has no image, only sound. I've already tried converting it to youtube and into cc and its not working. Can you email me the raw file footage please?
Thanks
Verity
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Concert Window Support May 26, 2017 09:35AM EDT Concert Window Agent

Hi Verity,

We’ll take a look and see what we can do. Someone will be in touch with you directly to help sort it out. Thanks for your patience.

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