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Downloadable video processing...

Emo LeBlanc Sep 12, 2016 08:28PM EDT

What does this means ?
And why is it taking so long for the processing of my video for my video to process ?

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Concert Window Support Sep 13, 2016 09:53AM EDT Concert Window Agent

Hi Emo,

I’m sorry you are having trouble. We’re currently experiencing a bug with that particular feature of our platform. Thanks for your patience and understanding as we work to fix it.

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Emo LeBlanc Oct 17, 2016 11:05PM EDT
Hey Concert Window Support,
It is still a huge problem. It is getting really frustrating.
I really wish you could fix it
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Concert Window Support Oct 18, 2016 11:30AM EDT Concert Window Agent

Hi Emo,

I agree! It is super frustrating for artists and for us too. Know that we are working to fix it but it’s proving more elusive than initially expected.

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