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Dr Lou Mar 23, 2016 01:12AM EDT

Ever since the first time I used the CW app, i always get Error: There was a problem with connecting video stream; Check the Network Connection... What am I doing wrong?

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Concert Window Support Mar 24, 2016 08:09PM EDT Concert Window Agent

Hmm, try deleting the app completely and reinstalling. You might also try creating a new user account and double-checking your internet connection.

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Josh Jun 22, 2016 10:34PM EDT
I've had really spotty success with both the iOS app and the web app. The network connection doesn't work with one device, but then works on another for the whole night. The next week, tonight, at a big show, I couldn't get the connection to hold for more than 10 minutes, missing the majority of the show.

I'll try reinstalling the app on my phone, but Really create a new account? After got subscribers and made a Facebook page and....

I so want this to work...but in live streaming, real-time reliable success is pretty essential. Are people's internet connections
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Concert Window Support Jun 24, 2016 07:36PM EDT Concert Window Agent

hi Josh, what kind of internet connection are you using? 4G or wifi? How fast is it?

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Ashley Jun 24, 2016 09:13PM EDT
I have also had this issue. I have tried it over both 4G/LTE and Wi-Fi. We're just starting out using this app, and we would love to figure this out!
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Concert Window Support Jun 25, 2016 01:14PM EDT Concert Window Agent

Ashley, just to clarify, the stream is dropping out after a certain amount of time?

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Bill West Music Jan 19, 2017 02:59PM EST
Same thing for me.
I tried on an IPhone 6 Plus.
Could not get the CW app (broadcaster) to connect.
Tried an iPad. Same problem.
Finally had to stream live from iMac on the web.

But would love to use the mobile devices.
They worked the very first time I tried them months ago.
Then, never again.
Is it like a cookie or cache issue?
Really wanted to stream live shows.

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Concert Window Support Jan 20, 2017 10:32AM EST Concert Window Agent

Hi Bill,

Sorry you are having trouble with the app. Try doing a hard re start of your phone by pressing and holding the home button and the side button at the same time until the you get a black screen with the apple logo. If that doesn’t resolve the issue then try deleting and re installing the app.

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Bill West Music Jan 21, 2017 02:53PM EST
I think deleting the app and reloading it worked for now. Thank you.
One more thing, I cannot add my web site link to my Channel. I've tried every form and variation and it will not let me add my main web site address or facebook music channel URL.
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Concert Window Support Jan 24, 2017 10:59AM EST Concert Window Agent

Hi Bill,

Glad it’s working. try adding the website and facebook info on a computer rather than on your iOS device.

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Robert McGonigal (WildRover55) Apr 05, 2017 06:24PM EDT
I'm Getting Another ERROR About My ADOBE What'Ever Prg Not Being On My Computer, I Already Looked Into It, It's Fine, I Even Did An UPDATE Of WINS 7.. I Cannot Do A Show, Or Erase It, Or Stop The Error.. I Do Not Understand, It Worked Before, I Have The Other 5-6 Shows Hidden.. I Wanted To Edit Them Out, In Parts Before Putting Them Up For REPLAY Viewers!!
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Robert McGonigal (WildRover55) Apr 05, 2017 06:34PM EDT


Then I Got This ~> Sorry there was an error setting up your show
Shows need to be spaced out at least an hour away from each other. You already have a show scheduled 04/05 at 6:09pm. <a style='color: black;' href='/artists/109827/shows/46885/broadcast'>Go to broadcaster for this show</a>
When is the show?
Now At a specific time
What is the show’s title?
(#10) ~>"Top 10's Of Decades Past" With Rob "WildRover55" McGonigal
What is the ticket price?
Free Pay what you want Set price
Fans can give tips and buy rewards for all shows.
Advanced options
Tag this show so fans can discover you:
#folk, #rock, #country,
Popular tags: #folk, #singer/songwriter, #rock, #country, #pop, #americana,

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Concert Window Support Apr 06, 2017 10:26AM EDT Concert Window Agent

Hi Robert,

Sorry you are having trouble. What web browser are you using? In Chrome you have to enable Flash by clicking on the lock icon in your search/url bar. I’m also having trouble understanding what it is you are trying to do. Concert Window is a live platform so putting up shows for replay is not a feature that is built in to our platform.

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