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Highlight video & money

Dave Vargo Apr 30, 2015 10:13AM EDT

I get prompted to make a hightlight when I go to my dashboard. However, I am getting a "Error loading sream. ID not found on server" message. What do I do?

I had my show last night. This morning I am reading conflicting reports on number of tickets sold and proceeds. I see both 13 and 14 tickets sold. The dollar amount pending isn't the same number as any of the other numbers that I see. For instance, the total of the numbers in payment history is $107.49 but you paid me $101.89. While the pending number was reading $198.


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Concert Window Support May 08, 2015 10:20AM EDT Concert Window Agent

hi Dave,
This discrepancy is probably due a refund that a customer asked for at some point after your show.
In payment history, the “less than min” payment is actually included in the next larger payment — you’ll see that if you add up all the individual numbers in the larger payment.
For the highlight video, we’ve pushed a fix that should fix highlight video issues like that in the future. Sorry about that!
Concert Window Support

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Marina Evans May 15, 2015 07:09AM EDT
Hi, I'm having the same issue with creating a highlight video -- when I click to view the video to make my selection, I get an "Error loading stream: ID not found on server" message. I was able to successfully view the video earlier this morning, so I don't know what has changed. Can you please help? Thank you!

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