Help Center

  • why won't concertwindows work for me ?

    Hi, Was hoping to stream a concert by Heartwood Soundstage on 6-3-17 around 7 p.m., I setup an account (tjsi...

    1 Agent Answer 0 Community Answers Jun 03, 2017 11:16PM EDT
  • Can't login to iOS app with web login

    Hi, I just installed the iOS app so that I can broadcast an upcoming concert from my phone, but my email login...

    1 Agent Answer 0 Community Answers Nov 22, 2016 08:53PM EST
  • Help with the app

    Hello, I'm new to this never done this before or anything like it but I downloaded the app and I was tryi...

    1 Agent Answer 0 Community Answers May 22, 2016 11:14PM EDT
  • ERROR MESSAGE

    Ever since the first time I used the CW app, i always get Error: There was a problem with connecting video str...

    6 Agent Answers 6 Community Answers Mar 23, 2016 01:12AM EDT
  • Unable to broadcast the scheduled show

    Hi. It allows us to start a broadcast, but we see no option to broadcast under title of ur scheduled show.

    2 Agent Answers 2 Community Answers Mar 18, 2016 11:15AM EDT
  • iOS app doesn't work on my iPad 2 running iOS 8.3

    Just wondering why it keeps crashing on my iPad. I can log in to the website using the URL and it's fine ...

    1 Agent Answer 0 Community Answers Jan 27, 2016 03:44PM EST
  • Does the iPad app support bringing in external audio?

    I use a small Behringer USB mixer to bring in audio to my iPad 3 (via the charging port using a USB adaptor), ...

    1 Agent Answer 0 Community Answers Jan 08, 2016 12:59PM EST
  • How do I read the chat on the broadcaster?

    I used my new iPad mini 4 for broadcasting today. I was told there was a button to tap on the app to open up t...

    4 Agent Answers 3 Community Answers Sep 28, 2015 02:36PM EDT
  • Test and private broadcasts from iOS app

    Can I run a test broadcast from the iOS app? It seems to go live as soon as I start. Also, can I set up a priv...

    1 Agent Answer 0 Community Answers Sep 25, 2015 09:46AM EDT
  • New button not working

    I love the new special offer for a free subscription month and email signup. Trying it on the Liz Longley tick...

    1 Agent Answer 0 Community Answers Aug 26, 2015 07:50PM EDT
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