Help Center

For Artists - After the Show

  • Only test video available for playback and download.

    The full video time shows and on the download too. We started the test 15 minutes before LIVE and left it runn...

    2 Agent Answers 1 Community Answer Dec 13, 2015 06:12PM EST
  • Download Video/Highlight Video is Audio only

    Hey Guys, The broadcast worked just fine, and the viewers could see the videos, but when I try to download ...

    3 Agent Answers 2 Community Answers Dec 13, 2015 11:56AM EST
  • Post Show Video

    My video is hung up, I can't produce a highlight video. I keep getting the same message - 'Error lo...

    2 Agent Answers 3 Community Answers Nov 12, 2015 11:02PM EST
  • highlight video problem

    I have been unable to view my last shows highlight video. The show was two hours and all I get is 19 seconds....

    1 Agent Answer 0 Community Answers Oct 29, 2015 07:40PM EDT
  • Are there any common issues that keep people from achieving top audio ...

    Hi: I recently did a short demo show to test my audio & video setup (here's the link: https://www...

    1 Agent Answer 0 Community Answers Jun 13, 2015 08:59PM EDT
  • Way sped-up playback on show when trying to make highlight video

    Hi, I sent an email to support some days ago and haven't heard back yet, so I thought I'd try thi...

    1 Agent Answer 0 Community Answers May 02, 2015 01:37PM EDT
  • Highlight video & money

    I get prompted to make a hightlight when I go to my dashboard. However, I am getting a "Error loading sre...

    1 Agent Answer 1 Community Answer Apr 30, 2015 10:13AM EDT
  • Accessing multiple recordings from a show

    Hi, We have been using concert window to stream the 2nd set of Live shows at our venue. While doing this, ...

    1 Agent Answer 0 Community Answers Apr 17, 2015 11:19AM EDT
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