Help Center

For Artists - After the Show

  • Remove Videos Completely from your hard drives servers

    How can I remove completely my downloadable videos? I don't mean the highlight videos on the youtu...

    1 Agent Answer 0 Community Answers Nov 02, 2018 12:08PM EDT
  • Can not watch highlight video

    We just uploaded a highlight video and noticed that it will not load and play after I click on the thumbnail. ...

    1 Agent Answer 0 Community Answers Oct 27, 2018 04:36PM EDT
  • where can I see who attended my concert?

    Is there a list somewhere for me to see who attended my concert? Also, I've had some complaints that cred...

    1 Agent Answer 0 Community Answers Apr 30, 2018 06:16PM EDT
  • Failed Credit Card/ Customer supplied alternate

    I have yet to hear back regarding the following: A customer's credit card failed, but she supplied a new...

    0 Community Answers Mar 12, 2018 10:09PM EDT
  • BMI

    I belong to BMI, and we get paid if we register when we have performed our own songs. However, online shows ar...

    3 Agent Answers 2 Community Answers Mar 12, 2018 07:04PM EDT
  • Downloaded full video of broadcast, file seems corrupted

    I downloaded the full video of our broadcast, and no program I try to use will let me trim down the video. Qu...

    1 Agent Answer 0 Community Answers Dec 13, 2017 03:09PM EST
  • Live Broadcast Download

    Is there a way to only download the video/audio that was broadcast live? I did several test sessions of my set...

    1 Agent Answer 0 Community Answers Oct 26, 2017 11:50PM EDT
  • Video won't play after show. ≈Sept 3rd show starting at 9:30 am

    The show I just completed a show today, September 3rd, 2017 at 9:30 PDT and when I got home, I can see the com...

    0 Community Answers Sep 03, 2017 06:49PM EDT
  • How do I clear the chat sessions before the next online show?

    I've had multiple shows in the past, including one last year. I went in and added two new shows, and upda...

    1 Agent Answer 0 Community Answers Feb 16, 2017 12:29PM EST
  • customer refund

    One of my listeners bought several rewards and tipped quite a lot during my show. However, several days later,...

    2 Agent Answers 3 Community Answers Jan 19, 2017 11:27AM EST
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