Help Center

For Artists - After the Show

  • How do I clear the chat sessions before the next online show?

    I've had multiple shows in the past, including one last year. I went in and added two new shows, and upda...

    1 Agent Answer 0 Community Answers Feb 16, 2017 12:29PM EST
  • customer refund

    One of my listeners bought several rewards and tipped quite a lot during my show. However, several days later,...

    1 Agent Answer 2 Community Answers Jan 19, 2017 11:27AM EST
  • Download of Show video, and clips

    Why is there no downloadable video of my shows, and why does the clip of the show always says that it is proce...

    4 Agent Answers 5 Community Answers Dec 26, 2016 04:35PM EST
  • Copyright Issues

    Hi, I posted a question before doing my first live stream a few days ago here: https://concertwin...

    1 Agent Answer 1 Community Answer Dec 17, 2016 10:07PM EST
  • Highlight videos/downloading

    Can anyone else download their shows or create highlight videos? This problem has persisted for over a month n...

    3 Agent Answers 2 Community Answers Oct 26, 2016 08:22AM EDT
  • Downloadable Video Processing???

    downloadable video processing..... I haven't been able to download our video and am wondering what we can...

    1 Agent Answer 0 Community Answers Oct 05, 2016 12:07PM EDT
  • Downloadable video processing...

    What does this means ? And why is it taking so long for the processing of my video for my video to process ?...

    2 Agent Answers 1 Community Answer Sep 12, 2016 08:28PM EDT
  • Same gig new date

    I just finished a show and will be doing the same show again in 2 months. How do I set up my new concert date ...

    1 Agent Answer 0 Community Answers May 09, 2016 01:26AM EDT
  • the audio cuts out on my full video

    Hi there! Well, here's the deal: I shot last night's CW show with my Macbook Pro. When it came tim...

    2 Agent Answers 2 Community Answers May 04, 2016 10:26AM EDT
  • google forms

    I sent google forms to people to get addresses as suggested. They have said they've sent them back but th...

    1 Agent Answer 0 Community Answers Mar 16, 2016 10:04AM EDT
support@concertwindow.com
https://cdn.desk.com/
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desk
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