Help Center

For Artists - Preparing for the Show

  • Cannot Load M3U8 Cross Domain Access Denied

    Trying to do a test run prior to the show. I get the message above and our show is supposed to start in 3 hou...

    1 Agent Answer 0 Community Answers Oct 11, 2017 05:07PM EDT
  • More than 3 tags please

    Hi! Any way to not limit the amount of tags? 3 just isnt enough for me since I do a variety of shows at music...

    1 Agent Answer 1 Community Answer Sep 05, 2017 12:53PM EDT
  • Test - Cant get this to work

    WE are trying to get ready for the broadcast via the laptop by doing a test. We are trying to run it from the ...

    1 Agent Answer 1 Community Answer Jan 23, 2017 11:18AM EST
  • testing on iphone

    I'm going to stream from my iphone 6s, but I cannot see the test option, just start broadcasting. It'...

    2 Agent Answers 2 Community Answers Dec 10, 2016 01:19PM EST
  • Set lists

    Can the set lists be completed after the Artists performance? Or must they be completed prior to the performan...

    1 Agent Answer 0 Community Answers Nov 15, 2016 01:22PM EST
  • Poor audio when doing sound check!

    My video is fine but my audio is garbled and sounds phase shifted. I am using a Logitech hd pro c920 and win10...

    1 Agent Answer 0 Community Answers Sep 15, 2016 08:32PM EDT
  • Test Not Working For Tonight's Concert - Error Message

    Hi there. I’m trying to test my broadcast for tonight’s concert but it’s not working despite every attempt and...

    1 Agent Answer 3 Community Answers Aug 25, 2016 01:32PM EDT
  • Including Tags in Show description

    Whenever I enter Tags in a show description, only the first tag show up. Maybe i'm not using the correct ...

    1 Agent Answer 0 Community Answers Aug 25, 2016 09:41AM EDT
  • E-mail message

    How can I edit the e-mail message that is generated by CW?

    1 Agent Answer 0 Community Answers Aug 16, 2016 01:50AM EDT
  • Selling tickets with a free option for some people

    I'm running an event that I would like to stream and sell tickets to. (I haven't decided if it'...

    1 Agent Answer 0 Community Answers Jul 23, 2016 03:38PM EDT
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