Help Center

For Fans

  • How much of my Pay What You Want fee for a ticket to a show goes to th...

    I purchased a ticket to a friend's show. This was my first Concert Window experience. Once I paid a ticke...

    1 Agent Answer 1 Community Answer Mar 26, 2017 11:50AM EDT
  • How to mute a user

    Hi! I just want to know, how I can mute somebody who is trying to bother me while watching a show. Especiall...

    1 Agent Answer 1 Community Answer Mar 22, 2017 09:41PM EDT
  • Unable to post comments during show!

    I am fully logged in, but for the past two shows, when I type my comment to be part of the discussion and hit ...

    1 Agent Answer 0 Community Answers Mar 12, 2017 06:39PM EDT
  • Audio is echoing HORRIBLY!

    While viewing the Tim Griffin show, I was tremendously aggravated because the audio would double, repeat, on a...

    2 Agent Answers 1 Community Answer Mar 10, 2017 11:43PM EST
  • Password Reset Email not received

    I have been trying for over an hour to reset my password. I have not received the reset email so I can get in ...

    1 Agent Answer 0 Community Answers Mar 06, 2017 09:00PM EST
  • Syncing to Google Calendar

    For my last 10 or so RSVPS, every time I try adding a concert (using the calendar icon) to Google Calendar, I ...

    1 Agent Answer 0 Community Answers Jan 23, 2017 09:14PM EST
  • Watching via PSV (PlayStation Vita)

    Hi :-), I want to write a feedback about watching via PSV (PlayStation Vita). I wasn't able to find a qu...

    1 Agent Answer 0 Community Answers Jan 23, 2017 05:17AM EST
  • How to tip

    I filled in an amount and clicked the Tip button. It took me to a different window labeled "Musicfan123&q...

    1 Community Answer Jan 15, 2017 08:18PM EST
  • Watching on ipad

    Can you watch a concert on Concert Window using an iPad? I have tried in the past and it wouldn't work o...

    1 Agent Answer 1 Community Answer Jan 07, 2017 03:42PM EST
  • Terrible stream

    A waste of time, and money. The concert wouldn't load at all on my laptop - after reading other's co...

    2 Agent Answers 2 Community Answers Dec 24, 2016 05:36AM EST
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found