Help Center

For Fans

  • Chat Function

    I've tried EVERY solution out there for the chat function and am still unable to chat OR comment on a sho...

    2 Agent Answers 2 Community Answers Jun 10, 2018 09:28PM EDT
  • iOS (iphone 6) only shows Broadcaster Options..i signed up as a fan

    Why does it only show broadcaster? I want to watch Gurf Morlix in about an hour.

    1 Agent Answer 0 Community Answers Jun 09, 2018 08:06PM EDT
  • SUGGESTION

    It would be VERY handy if you could set up a URL where fans could log in and test their setup to make certain ...

    2 Agent Answers 1 Community Answer May 16, 2018 07:16PM EDT
  • signing in

    I could not use your "email us" because I don't use any of the services listed. I need to delet...

    1 Agent Answer 0 Community Answers May 12, 2018 07:14AM EDT
  • Refund for show that was not broadcasted

    Last Friday I purchased a ticket for a performance that never ended up being streamed.I tried to ask for a ref...

    1 Agent Answer 0 Community Answers Mar 09, 2018 10:25AM EST
  • CLOSE THIS ACCOUNT

    i HAVE BEEN PAYING FOR THIS OVER A YEAR AND HAVE BEEN TRYING TO FIND A WAY TO CLOSE THE ACCOUNT. iT IS OF NO ...

    6 Agent Answers 5 Community Answers Mar 04, 2018 07:18AM EST
  • sound not working

    Using Chrome and the sound on the program I am listening to is garbled. The vocal sounds like slow motion unde...

    2 Agent Answers 3 Community Answers Mar 02, 2018 08:08PM EST
  • Update Credit Card

    I've updated my credit card 3 times and your system still refuses to update. How about checking that out...

    1 Agent Answer 0 Community Answers Feb 21, 2018 07:38PM EST
  • failed user name and password

    logged in perfectly fine this afternoon, now trying to access live show (liv taylor), user and password fail ...

    1 Agent Answer 1 Community Answer Feb 14, 2018 07:43PM EST
  • Wish list of features

    Maybe I am missing some hidden capabilities of Concert Window but this is my wish list: I realize that the ...

    1 Agent Answer 0 Community Answers Feb 14, 2018 09:21AM EST
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