Help Center

For Fans

  • On my IPAD with Safari, I can't post chats

    When I'm on my IPAD with Safari, I try to post a chat it never posts. It just keeps adding a new line to...

    2 Agent Answers 2 Community Answers Feb 23, 2019 03:04PM EST
  • Change reward

    An artist added a new reward after I selected mine. Is there anyway to select the new reward?

    1 Agent Answer 0 Community Answers Feb 20, 2019 01:31PM EST
  • After-air date streaming on demand?

    Does CW have a way to do that?

    1 Agent Answer 0 Community Answers Jan 21, 2019 08:26PM EST
  • Billed Twice for Tip

    Hello, I recently watched Dead Sara and I bought one of their Signed Albums for $25. It is showing that I p...

    1 Agent Answer 0 Community Answers Dec 17, 2018 04:29PM EST
  • Streaming stops and buffers more than it plays

    We are long-time users of Concert Window. When we first started viewing shows, they were crisp, sounded great,...

    1 Agent Answer 1 Community Answer Dec 16, 2018 06:04PM EST
  • Crossdomain access denied

    I am trying to watch and am getting this error. T...

    0 Community Answers Dec 15, 2018 09:37PM EST
  • Enter key not working for comments

    During a show I can type into the comment box, but when I hit the enter key the message disappears but isn...

    2 Agent Answers 3 Community Answers Nov 29, 2018 11:42PM EST
  • Glitch identified.

    It kicked us off Storyhill because it thinks we are one free intro. does not recognize that we paid. some...

    0 Community Answers Nov 17, 2018 10:19PM EST
  • Got kicked out of Storyhill's concert and no one can get back in!...

    What is going on and why isn't this working? We got about 5 songs, and kicked out. Now it wants us to pay...

    1 Agent Answer 0 Community Answers Nov 17, 2018 10:03PM EST
  • Sony Bravia TV

    I am trying to view concerts through my Sony Bravia TV. It has an Opera browser that was factory installed. I ...

    1 Agent Answer 0 Community Answers Nov 12, 2018 05:46PM EST
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found