Help Center

For Fans

  • Finding a specific artist

    How do I locate a specific upcoming show? How do I find a specific artist/s?

    1 Agent Answer 0 Community Answers Dec 10, 2017 11:29AM EST
  • Concert not accessible

    Is anyone aware that the stream broadcast is not working

    1 Agent Answer 0 Community Answers Dec 03, 2017 03:27PM EST
  • HELP!! Hopefully I haven’t been charged twice.

    I only ordered one concert (Bryan Duncan-Sunday 12/3) but it showing that I ordered two, both Saturday and Sun...

    0 Community Answers Nov 22, 2017 01:11PM EST
  • Chat Window

    I can't get the chat window to work any more! What am I doing wrong? I type in my comment, hit enter, and...

    2 Agent Answers 1 Community Answer Oct 24, 2017 03:08PM EDT
  • Using a MasterCard Debit Card to pay for Tips, Tickets, etc.

    Why isn't my MasterCard debit card (which is actually a gift card) accepted for payment for tickets, tips...

    1 Agent Answer 0 Community Answers Oct 10, 2017 02:00PM EDT
  • Chat window

    How do I submit (send) what I wrote in the chat window?

    1 Agent Answer 0 Community Answers Sep 24, 2017 04:59PM EDT
  • Antje Duvekot at Passim

    Antje Duvekot is performing at Passim Friday night 9/15 and she said in a newsletter that this performance wou...

    1 Agent Answer 1 Community Answer Sep 11, 2017 11:20PM EDT
  • Audio

    I can see the livestream but cannot hear any audio. I checked the volume on the browser and on my desktop. Tha...

    1 Agent Answer 0 Community Answers Aug 20, 2017 08:13PM EDT
  • HTML5 already supported in mobile, why not on desktop?

    I notice that on iOS you do not require Flash, but on a PC there's no option to use HTML5. I'd real...

    2 Agent Answers 1 Community Answer Aug 13, 2017 04:54PM EDT
  • Cant Sign In & Cant get reset password email

    I cant sign in to concert window, and the email isn't coming to reset my password. This is frustrating be...

    0 Community Answers Jun 27, 2017 08:05PM EDT
support@concertwindow.com
https://cdn.desk.com/
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desk
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about
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