Help Center

For Fans

  • Using a MasterCard Debit Card to pay for Tips, Tickets, etc.

    Why isn't my MasterCard debit card (which is actually a gift card) accepted for payment for tickets, tips...

    1 Agent Answer 0 Community Answers Oct 10, 2017 02:00PM EDT
  • Chat window

    How do I submit (send) what I wrote in the chat window?

    1 Agent Answer 0 Community Answers Sep 24, 2017 04:59PM EDT
  • Antje Duvekot at Passim

    Antje Duvekot is performing at Passim Friday night 9/15 and she said in a newsletter that this performance wou...

    1 Agent Answer 1 Community Answer Sep 11, 2017 11:20PM EDT
  • Audio

    I can see the livestream but cannot hear any audio. I checked the volume on the browser and on my desktop. Tha...

    1 Agent Answer 0 Community Answers Aug 20, 2017 08:13PM EDT
  • HTML5 already supported in mobile, why not on desktop?

    I notice that on iOS you do not require Flash, but on a PC there's no option to use HTML5. I'd real...

    2 Agent Answers 1 Community Answer Aug 13, 2017 04:54PM EDT
  • Cant Sign In & Cant get reset password email

    I cant sign in to concert window, and the email isn't coming to reset my password. This is frustrating be...

    0 Community Answers Jun 27, 2017 08:05PM EDT
  • why won't concertwindows work for me ?

    Hi, Was hoping to stream a concert by Heartwood Soundstage on 6-3-17 around 7 p.m., I setup an account (tjsi...

    1 Agent Answer 1 Community Answer Jun 03, 2017 11:14PM EDT
  • How Do I Delete Channel

    How do I delete or at least hide my channel? I accidentally created one, but I don't know how to get rid ...

    1 Agent Answer 0 Community Answers May 27, 2017 11:53PM EDT
  • OK, Nothing Seems To Be Working Right!? The Date On My Show Last Night...

    Just Wanted To Give The Heads Up On The Show Announcement POSTING/NOTIFICATIONS It Is OFF!! It Shows May 10th ...

    1 Agent Answer 0 Community Answers May 16, 2017 07:28AM EDT
  • Merge your Facebook account

    How? There are no instructions for doing this, nor is there a link to click.

    1 Agent Answer 0 Community Answers Apr 30, 2017 05:33PM EDT
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