Help Center

For Fans

  • How do I watch a show?

    Choose the show you want. If the show is live, it will start playing automatically. If the show is ticketed, y...

    Dec 10, 2014 06:38PM EST
  • How do I reset my password?

    If you've forgotten your password, you can reset it by visiting the following URL and entering the email addre...

    Mar 23, 2015 05:39PM EDT
  • What devices can I watch on?

    You can watch Concert Window shows on almost any device: computer, laptop, phone, or tablet. You can also "sen...

    Dec 19, 2015 08:05PM EST
  • What should I do if I'm billed for the wrong thing?

    To review charges made to your account, log in to Concert Window and navigate to the "Account" settings in the...

    Mar 17, 2015 12:20PM EDT
  • Why can't I pay with PayPal?

    Currently, Paypal is unable to be integrated with our system in a way which would give a viewer the complete C...

    Dec 12, 2014 02:37PM EST
  • What is Stripe? Is my card information secure?

    We use Stripe (https://stripe.com/) as our payment processor, and do not store any credit card information in ...

    Dec 11, 2014 04:11PM EST
  • How do I get a refund?

    During the show, click the "Need help?" link under the video and choose the "Refund" option. Or, visit your Ac...

    Aug 26, 2014 10:44AM EDT
  • The video isn't working.

    If your video isn't working, try the following: 1. Refresh the page or restart your internet brows...

    Mar 12, 2015 04:22PM EDT
  • The video/audio is choppy.

    If your video is choppy it could be one of the following: - The artist is broadcasting at the hig...

    Oct 16, 2014 03:19PM EDT
  • How do I see which artists I'm following?

    While logged in, go to the homepage and click the link for "x artists followed".

    Dec 10, 2014 06:21PM EST
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