Help Center

For Artists – General

  • Jont show

    Hi, Last week I paid $10 to see the Jont show tonight. I was never sent a password and I cannot access the s...

    1 Agent Answer 0 Community Answers Jun 30, 2017 08:51PM EDT
  • streaming from vietnam

    Hi guys, ConcertWindow streaming using either web or rtmp gives me very high dropped frames. I'm broad...

    0 Community Answers Jun 27, 2017 01:50PM EDT
  • Chat bar comments and/or Tips not appearing during broadcast viewers ...

    I've got multiple things going on. Highlight Video/Download Video There is no video to download or pr...

    1 Agent Answer 0 Community Answers Jun 19, 2017 03:37AM EDT
  • sound on downloaded video

    Hi, I downloaded the video from my show on June 1st and there is no audio. Friends that tuned in said it was...

    1 Agent Answer 3 Community Answers Jun 05, 2017 03:23PM EDT
  • Highlight Video

    Hi guys, Despite the full video of the show playing in the small browser wonder to choose my highlight video...

    1 Agent Answer 1 Community Answer May 23, 2017 06:13AM EDT
  • how can i be pay back

    Hi All, A show from Sandi Thom was supposed to happen at 9pm CET so i registered but nothing is happening at ...

    1 Agent Answer 0 Community Answers Apr 30, 2017 03:32PM EDT
  • Cost to artists

    Is this free? What is the $8 month subscription fee I see?

    2 Agent Answers 1 Community Answer Apr 30, 2017 03:39AM EDT
  • can't reset password

    So I go to sign up for a new account only to find out that "This email is already taken, try logging in i...

    0 Community Answers Apr 27, 2017 08:10AM EDT
  • RTMP Stream via FFMPEG to ConcertWindow

    I creates a show and I am trying to send an RTMP Stream to my ConcertWindow show using FFMPEG from the command...

    0 Community Answers Apr 25, 2017 02:49PM EDT
  • Tipping - 70/30 Split Applies to This, Too?

    Does the 70/30 split apply to tips as well? Asking so that I can accurately account for how much the items off...

    1 Agent Answer 0 Community Answers Apr 25, 2017 08:42AM EDT
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