Help Center

For Artists – General

  • Cannot Load M3U8 Cross Domain Access Denied

    I'm having this same issue but only from my laptop and not my desktop pc. I've install flash and chr...

    3 Agent Answers 4 Community Answers Dec 12, 2017 12:22PM EST
  • Change show time?

    Is it possible to change the time of a show already scheduled?

    1 Agent Answer 0 Community Answers Dec 09, 2017 05:49PM EST
  • Old tips rewards showing

    Hi, I have the tip rewards showing from the last concert I did over a year ago and am wondering how I can c...

    1 Agent Answer 1 Community Answer Nov 21, 2017 12:30AM EST
  • Unhide past show

    I accidentally hid a past show (11/11/17) how do I get it back?

    1 Agent Answer 0 Community Answers Nov 18, 2017 07:53PM EST
  • Video Download not working

    We downloaded our video and the sound drops out around 10 minutes in ..... Can you please help us to resolve ...

    1 Agent Answer 0 Community Answers Nov 17, 2017 07:28PM EST
  • Preview

    how is it costumers can have a 3 min preview? on a ppv stream, is it from the website software or plug in, or ...

    1 Agent Answer 0 Community Answers Oct 22, 2017 10:08AM EDT
  • video?

    I'm a brand new user! I'm playing a show tomorrow and would love to use the Concert Window. Howeve...

    1 Agent Answer 0 Community Answers Oct 12, 2017 12:23PM EDT
  • referral code?

    Besides seeing residuals from a show that used a referral code, how do I know if anyone has signed up for an a...

    1 Agent Answer 0 Community Answers Oct 10, 2017 04:09PM EDT
  • Show Video Download Not Working

    I am having the same issue. Downloaded video not working. This really should be resolved.

    1 Agent Answer 5 Community Answers Oct 06, 2017 05:05PM EDT
  • can't post a message during a video show

    There is a window to post a message on teh right of the video show. When I type into the box and hit return no...

    1 Agent Answer 1 Community Answer Sep 24, 2017 04:46PM EDT
support@concertwindow.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete