Help Center

For Artists – General

  • Embeddable Live Video?

    Is it possible to embed the live broadcast of a performance on another site, perhaps through an iframe embed c...

    1 Agent Answer 1 Community Answer Jul 04, 2015 04:41PM EDT
  • Test Stream

    I have followed all of the instructions, logged out and back in and still can not get the Test Stream to work....

    1 Agent Answer 0 Community Answers Jun 30, 2015 03:56PM EDT
  • Open Broadcast Streaming

    I am close to having the Open Broadcast thing working but still have a couple of questions: I cannot yet he...

    8 Agent Answers 11 Community Answers Jun 09, 2015 10:48PM EDT
  • Tracy Grammer?

    Is she playing tonight or not? 19 minutes late. I dont mind waiting if I know shes playing but if shes not pla...

    1 Agent Answer 0 Community Answers Jun 07, 2015 08:20PM EDT
  • Cancelled show, refund tips to fans

    We had to cancel our show. Some fans signed up early and purchased a reward. Can you refund their money? Or...

    1 Agent Answer 0 Community Answers Jun 07, 2015 02:15PM EDT
  • Is this video tutorial still current with software as of 5-30-15?

    https://www.youtube.com/watch?v=m7ToL70K_lw thanks

    1 Agent Answer 0 Community Answers May 30, 2015 08:01PM EDT
  • Time zones on event listing

    I'm from Australia but the timezone that appears on my concert window page is EDT which is confusing for ...

    4 Agent Answers 4 Community Answers May 21, 2015 01:17AM EDT
  • Reward Revenue

    In regards to the Rewards section, does concert window take a cut of those profits or is the 70/30 split just ...

    1 Agent Answer 0 Community Answers May 11, 2015 04:38PM EDT
  • viewer icons

    A bunch of icons came up in the viewer area during my show who weren't paid viewers. (I did Pay What You ...

    1 Agent Answer 0 Community Answers May 10, 2015 09:23PM EDT
  • Playing outside of country of residence

    If you are planning to travel outside of your country of residence , and you would like to do a concert on con...

    1 Agent Answer 0 Community Answers May 03, 2015 02:57PM EDT
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