Help Center

For Artists – General

  • SToryhill feed is down

    Live feed from Storyhill is down. stopped at 7:30, an hour from published start time. We are all out here....

    0 Community Answers Nov 17, 2018 09:48PM EST
  • improper billing

    Good morning, I'm from Brazil and on 11/11/2018 I tried to buy a ticket from the Bobby Long online show a...

    0 Community Answers Nov 16, 2018 10:04AM EST
  • Audio problems on Fire TV

    Trying to watch a live show using an Amazon Fire TV (which requires me to use FireFox to access the internet)....

    1 Agent Answer 0 Community Answers Nov 11, 2018 12:14PM EST
  • Voucher

    Hi ConcertWindow, is it possible to give vouchers to listeners, so that they can watch the show for a reduc...

    1 Agent Answer 0 Community Answers Nov 09, 2018 04:51PM EST
  • Tipping

    How do I connect my debit card?

    1 Agent Answer 0 Community Answers Nov 02, 2018 02:34PM EDT
  • Rewatch

    The original stream kept repeating and skipping. Can I rewatch it instead of asking for a refund?

    1 Agent Answer 0 Community Answers Oct 27, 2018 10:32PM EDT
  • Audio interface

    I would like to do a concert using my Steinberg USB audio interface. Do I need any extra software or special ...

    1 Agent Answer 0 Community Answers Oct 25, 2018 05:55PM EDT
  • Awaiting first payment

    I understand the first payment was to be sent via PayPal within 24 hours but mine still hasn’t arrived?

    0 Community Answers Oct 14, 2018 06:41AM EDT
  • 9196297168

    I tried to connect to a show and I couldnt. How can I get a refund?

    1 Agent Answer 0 Community Answers Sep 29, 2018 08:07PM EDT
  • photo upload

    This is my first show on Concert Window. I uploaded an image to the show page and it's very dark, almost ...

    1 Agent Answer 0 Community Answers Sep 17, 2018 12:17PM EDT
support@concertwindow.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete