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Downloaded full video of broadcast, file seems corrupted

Taylor Leonhardt Dec 13, 2017 03:09PM EST

I downloaded the full video of our broadcast, and no program I try to use will let me trim down the video. QuickTime, iMovie, Facebook, Instagram, etc. Any suggestions?

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Concert Window Support Dec 14, 2017 02:56PM EST Concert Window Agent

Hi Taylor,

Sorry you are having trouble. Quicktime and iMovie have been having trouble playing the .mp4 files due to a change on Apple’s end that broke the codec used. You may need to convert the file using software such as Handbrake to get it playable and editable. You could also use VLC player for playback, but editing on VLC is clunky. We’re working on changing how we encode the archive files but until then this is the best workaround.

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