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Show was prematurely cut off

Keith Aug 27, 2017 12:52AM EDT

Hello, I did my first show tonight and the show was not completed. I know the stream was stable and I was never cut off from the internet. Ive used the exact same setup and internet provider for hundreds of shows on Facebook Live and never did they get cut off.

This makes me nervous charging $$$ for shows and having them get randomly cut off.

Why would this happen? This was a long show, 4 hours long. I have no idea when the show got cut off. Ill see if I can download the show file.

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Keith Aug 27, 2017 12:55AM EDT
I downloaded the show video mp4 and lo and behold, it wont open up and play in Quicktime. It wont even load the stream on the preview on my admin, it says no stream ID found.

I know a few people were able to watch the live stream before it was cut off, because they left a few comments.

I really want to use this service, but it needs to work.
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Concert Window Support Aug 27, 2017 11:05AM EDT Concert Window Agent

Hi Keith,

Thanks for being in touch. I’m not sure why that would have happened. Since you are broadcasting via RTMP it could be related to a bug that sometimes crops up. We’ve noticed long RTMP shows with a lot of test broadcasts sometimes run into issues like this. It’s been hard for us to replicate in testing so we’ve not been able to squash the bug yet. Please accept our apologies.

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Keith Aug 31, 2017 11:16PM EDT
thanks for your reply. I dont think I did any test broadcasts. Just entered the stream info and it connected and I was off and broadcasting. Came back a bit later to check on it and it was cut off. Thats unfortunate.

I'll give it another try this Saturday with another show, but if it happens again, I'll need to use something else that will work for me.

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Concert Window Support Sep 01, 2017 12:01PM EDT Concert Window Agent

Hi Keith,

Thanks for letting us know. Have a great show on Saturday.

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