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Can't find a way to change Facebook page on Website

Edwin Stepp Oct 14, 2016 09:09PM EDT

Hello, in the iOS app there is a way to switch Facebook page accounts but I can't find that on the Website via computer. Can anyone help me with this? I have multiple Facebook pages and want to do a broadcast from one other than the original page I chose. In the iOS app I changed it but on my browser it still shows the original one. I've tried logging out and signing back in but still shows the first one. Thanks.

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Concert Window Support Oct 15, 2016 09:09AM EDT Concert Window Agent

Hi Edwin,

Select your account from the dropdown menu in the upper right of your browser. From there you can remove your facebook account from your concert window account. You can then link a different one.

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Edwin Stepp Oct 15, 2016 02:43PM EDT
Thanks very much. But when I remove my Facebook account and then try to merge the FB account again it is defaulting to the wrong page. It does not give me an option to select a different page. I only have one Facebook account but under that account I have multiple pages that I manage. On the iOS app you have an option to choose another FB page. Does the Web application not have that option?
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Concert Window Support Oct 16, 2016 02:23PM EDT Concert Window Agent

Hi Edwin,

I understand now what you are trying to do. Sorry for my confusion. The web application does not have the ability to do that. It’s set up to link personal accounts so signing in is quicker and simpler. Sorry about that.

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Edwin Stepp Oct 17, 2016 03:08PM EDT
OK Thanks. Can this be planned in a future update? Also it would be good to be offered the option to choose the page you want associated with the Facebook account when you first sign up. I don't remember being given that option. And now that Concert Window has associated the particluar page with my personal account, I cannot change it. I would think that this msut be an issue with most of your users. I would think that many musicians and especially bands have a separate page for their public profile that is different from their personal profile. If the mobile app can do it, certainly the web app can be adjusted to do the same. Thanks!
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Edwin Stepp Oct 17, 2016 03:10PM EDT
Also, in the account section where the short description of the channel appears, there seems no way to edit that description. It seems to be selecting it automatically from the Facebook page. Please can you give a way to edit this text? Thanks!
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Concert Window Support Oct 17, 2016 08:05PM EDT Concert Window Agent

Hi Edwin,

Thanks for your feedback. It’s absolutely possible but just hasn’t been built into the platform yet. We’ll definitely look to add that functionality in the future as we improve our platform. Thanks for using Concert Window!

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