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Downloadable Video Processing???

Bird Song Studio Oct 05, 2016 12:07PM EDT

downloadable video processing..... I haven't been able to download our video and am wondering what we can do to access it. We haven't had any problems before and have been pleased with the service until the show last night. The video was very glitchy and our fans complained of problems. The audio was coming through but the video was freezing. Now, trying to look back at the quality, we can't access it. Please advise, thanks.

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Concert Window Support Oct 05, 2016 02:10PM EDT Concert Window Agent

Hello,

I’m sorry you experienced issues with your broadcast for last night’s show. Did you change anything on your end from the last time you broadcasted? We weren’t experiencing any site wide issues last night and other shows were working well.

As for the downloadable video, we are currently experiencing an issue with that feature of our platform and videos are not encoded properly or available for download. We are working to resolve the issue, but so far have not found a reliable solution. Please accept our apologies for the inconvenience.

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