Hi there. I’m trying to test my broadcast for tonight’s concert but it’s not working despite every attempt and solution I've tried. I can see myself on my end but when I click on the test broadcaster, the concert window website shows up with my photo but the wheel spins and eventually says: “Error loading media: File could not be played”.
What I've done so far:
- Updated Adobe.
- Tested on my phone on wifi
- Tested on my phone OFF wifi, using Sprint LTE
- Tested on separate browser, both Google Chrome and Safari - in different tabs and incognito mode.
- Sent to a friend in a different location, who tested on phone (w/ wifi and not) and on a computer.
Still nothing. What else can I do to fix this problem?
So sorry you are having trouble. To tell you the truth, I just tried