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Test Not Working For Tonight's Concert - Error Message

Heather Aug 25, 2016 01:32PM EDT

Hi there. I’m trying to test my broadcast for tonight’s concert but it’s not working despite every attempt and solution I've tried. I can see myself on my end but when I click on the test broadcaster, the concert window website shows up with my photo but the wheel spins and eventually says: “Error loading media: File could not be played”.

What I've done so far:
- Updated Adobe.
- Tested on my phone on wifi
- Tested on my phone OFF wifi, using Sprint LTE
- Tested on separate browser, both Google Chrome and Safari - in different tabs and incognito mode.
- Sent to a friend in a different location, who tested on phone (w/ wifi and not) and on a computer.

Still nothing. What else can I do to fix this problem?

Up -10 rated Down
Concert Window Support Aug 25, 2016 04:24PM EDT Concert Window Agent

Hi Heather,

So sorry you are having trouble. To tell you the truth, I just tried

Up 0 rated Down
DeVora Clark Oct 16, 2016 08:25PM EDT
Getting video error. Tested last night and it never posted. I assume it only works on my iPhone with your app b/c it says on my iMac that I need Adobe flash which I do have but your website cannot find it.
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john hermanson Nov 14, 2016 02:17PM EST
I'm having the same issue. Please advise. Thanks
JH
Up 0 rated Down
Isaac Cole Mar 05, 2017 12:01PM EST
I am having the same issue, so I downloaded Chrome and now it works, but I also had to update Adobe for Chrome to get it to work.
Up 0 rated Down
John Davidson Jun 18, 2019 03:49PM EDT
I can't find out how to set up my sound check and test broadcast for my show tonight. Please help me, John Davidson

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