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Frames dropping and freezing

kenny bannister Jul 31, 2016 02:59PM EDT

We did a broadcast last night (Saturday) and the live stream back from Concert Window was hanging and freezing (for all our viewers) about 50% of the time making the broadcast unwatchable.
This morning I downloaded the video file of last nights show from CW to see what the problem was.
When played in VLC player the downloaded file looks perfect with no dropped frames or audio glitches.
So it looks like the stream we uploaded was ok but the stream our viewers were seeing was corrupted?
Could this have been due to bandwidth problems at Concert Window, because it was a Saturday night and there may have been too many users(viewers) on at one time for CW to be able to cope?
Thanks in advance!

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Concert Window Support Aug 01, 2016 08:50AM EDT Concert Window Agent

HI Kenny,

I’m sorry your viewers had trouble. There weren’t any bandwidth problems that we were aware of on Saturday night that would have affected your stream. I can’t seem to find your show with this email address to investigate further. Your last show under this email address says it was from July 9th. Let me know which show you are referring to and I’ll look into what might have gone wrong. Again, I’m sorry there was trouble with the stream and we’ll certainly do everything we can to help.

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