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"you need to set the proper input in the system settings" - resolving this error

Alex Cronin Apr 17, 2016 09:25PM EDT


We were trying get a broadcast working this evening on a friends CW account. Everything was working perfectly with trial "Test" and "Live" sessions. We were successfully getting video from a Macbook Pro Face Time HD Camera and and sound via the usb out put of a mixing desk. Just prior to performance we turned off the power to the mixing desk and on resuming power we got this error "you need to set the proper input in the system settings" when we attempted to "Test" broadcast. I now get this error permanently even when the sound mixer is disconnected and I am attempting to use the integrated devices only i.e. even when there are no other input devices available to select in the system preferences. Can you please advise on how this came about and its resolution? We are not longer attempting to broadcast this evening put would like to attempt to use your service again in the near future.



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Concert Window Support Apr 18, 2016 04:26PM EDT Concert Window Agent

Just emailed you with this.. re-posting here in case others have the same issue:
Sorry to hear about that! When you first got that “You need to set the proper input” error, did you try going to the Sound menu on your computer? You would have to select the mixing board audio input there, and then also select the input on the Concert Window broadcaster on the web.
Restarting your computer should clear out the error messages.

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