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Only test video available for playback and download.

Dwayne Dec 13, 2015 06:12PM EST

The full video time shows and on the download too. We started the test 15 minutes before LIVE and left it running until start time. The video stops at that point and just shows a green screen or still shot.

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Concert Window Support Dec 14, 2015 12:09PM EST Concert Window Agent

hi, sorry about that. By any chance did you use two different broadcast methods during the show? (Web broadcaster and RTMP)? Sometimes that will cause errors in the archived video.

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Dwayne Ray Dec 14, 2015 12:32PM EST
It was RTMP only I believe. The sound man set it up, he runs a weekly show for another artist and never has any problems. Are you able to access the video?
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Concert Window Support Dec 14, 2015 12:33PM EST Concert Window Agent

Sorry what you see in the archived area is the copy we have.

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