Help Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Only test video available for playback and download.

Dwayne Dec 13, 2015 06:12PM EST

The full video time shows and on the download too. We started the test 15 minutes before LIVE and left it running until start time. The video stops at that point and just shows a green screen or still shot.

Up 0 rated Down
Concert Window Support Dec 14, 2015 12:09PM EST Concert Window Agent

hi, sorry about that. By any chance did you use two different broadcast methods during the show? (Web broadcaster and RTMP)? Sometimes that will cause errors in the archived video.

Up 0 rated Down
Dwayne Ray Dec 14, 2015 12:32PM EST
It was RTMP only I believe. The sound man set it up, he runs a weekly show for another artist and never has any problems. Are you able to access the video?
Up 0 rated Down
Concert Window Support Dec 14, 2015 12:33PM EST Concert Window Agent

Sorry what you see in the archived area is the copy we have.

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
support@concertwindow.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete