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Recurring echo on the test window

James Aug 09, 2015 12:57PM EDT

So, I'm trying to soundcheck for a show in a few hours, and I click on the link for the "monitor" page, and the monitor window loops my audio, and gets louder and louder. The video continues smoothly, but whatever I say/play just loops and loops and piles onto itself. Is that going to happen for other people during the show? Is there some way to fix that?

I'm using Chrome (up-to-date) on a MacBook Pro 2012, 10.10.4, and I had the same result on Safari.

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Concert Window Support Aug 10, 2015 09:30AM EDT Concert Window Agent

Hi,

That is happening because you have both the Broadcast page (input) and the Monitor page (output) open at the same time. The result is a feedback loop between the two pages, which is what is causing the issue you experienced. You can get around this one of two ways: have a friend monitor on another device, away from the device you’re using to broadcast, or use headphones for your computer’s audio output.

If you have any further questions, please feel free to contact us at support@concertwindow.com and we’ll be happy to help!

bcws

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