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Way sped-up playback on show when trying to make highlight video

Mike Nicolai May 02, 2015 01:37PM EDT

Hi,

I sent an email to support some days ago and haven't heard back yet, so I thought I'd try this way -

As I mentioned in my email, I love Concert Window and am having a great time with it. But I have encountered a problem with playback when attempting to cut a 10-minute highlight video of my most recent show:

After I logged in and went to my dashboard to cut my 10 minutes out of the video, it began to play at 2x or 3x speed. I logged out and logged back in, several times, rebooted, etc... to no avail. Wondering if there is a way to fix this so that I can put up my highlight video. Let me know what you think.

These highlight videos are great and a huge key to promoting future Concert Window gigs. Can anything be done about this?

Thanks kindly,
Mike

Up 0 rated Down
Concert Window Support May 02, 2015 02:57PM EDT Concert Window Agent

Hello Mike,

We are looking into this issue. Thanks for bringing it to our attention! We should be able to let you know some more information on Monday. Sorry for the issues!

Best,
Concert Window Support

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