Help Center

Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Accessing multiple recordings from a show

Nate Goodell Apr 17, 2015 11:19AM EDT

Hi,

We have been using concert window to stream the 2nd set of Live shows at our venue. While doing this, we are also using it to record the first set (not live, but in the private sound check portal). This is a way for us to perform the sound check and get a recording for the artist. Both sets get recorded and saved under separate names, but I am unable to find the 2nd of the two recordings when I open my channel. Only the first is shown with the option to create a highlight movie.

Can you please tell me how to access my stored recordings? Thanks

Nate

Up 0 rated Down
Concert Window Support Apr 21, 2015 04:05PM EDT Concert Window Agent

Hello Nate,

I think the one that is associated with the 8:00 show is the one you are looking for. You should be able to download it now. Let us know if you need anything else!

Best,
Concert Window Support

Post Your Public Answer

Your name (required)
Your email address (required)
Answer (required)
support@concertwindow.com
https://cdn.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete