If your video isn't working, try the following:
1. Refresh the page or restart your internet browser. We recommend you use Google Chrome or Firefox.
2. If a number of viewers in the chat window can see the show, but you can't, chances are it is because your internet download speed is too low to watch live video streaming. Test your download speed at www.speedtest.net. In order to watch a Concert Window show, you should have a download speed of 2Mbps on a broadband internet connection.