Help Center

Viewers having viewing issues?

Last Updated: Apr 29, 2015 11:21AM EDT

If you are broadcasting in Live mode and you can see the chats coming in on the right hand side of the screen, chances are, you are broadcasting and you have no issues at your end. Sometimes, certain viewers are unable to view the show due to poor download speeds, old computer, or outdated browsers at the viewer side.

If the majority of your audience can see and hear your stream, it's most likely a single viewer download issue. In this case, don't worry about changing anything on your end - they can consult our fan FAQ for a solution. 

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